Access Control maintenance falls into two categories, preventative and repair. Whilst the customer will be able to undertake some basis tasks, i.e. general cleaning of equipment, a maintenance schedule of inspection visits will be set up between the supplier / installer and customer to deal with the more technical or quality issues.
Access Control systems are like any other mechanical device. Faults do develop from time to time. Readers may stop working; control equipment stop functioning or programming issues develop. The repair functions offered by the Access Control provider alleviate these problems. Technicians quickly and easily replace faulty or damaged equipment, thus minimizing any down-time.
A Service Agreement / Contract will be confirmed between the customer and provider detailing the service provision offered. Service Agreement Options will vary depending on the level of service provision required.